Improving internal and client-facing Jira processes.

The scope.

Jira supported internal and client-facing work. The focus was improving those processes alongside general administration.

What I delivered.

• Optimised internal and client-facing processes in Jira Software.
• Handled general administration and user management.
• Built automation to reduce manual steps.
• Set up JSM projects to handle customer requests.

The result of the work.

Improved Jira processes, new automation and JSM projects providing a channel for customer requests.

• Jira Software
• Jira Service Management
• Jira Automation