Building Jira Service Management for customer service.

The scope.

Jira Service Management was built from the ground up for bug and change requests, alongside overall Jira Software and JSM administration.

What I delivered.

• Set up JSM for bug and change requests from scratch.
• Configured workflows, permission schemes and issue-type screens.
• Created automation and forms.
• Handled the customer portal and general Jira/JSM administration.

The result of the work.

An introduced JSM solution for bug and change requests, including a configured portal, forms and supporting workflows.

• Jira Software
• Jira Service Management
• Forms
• Customer portal